UCOUNT REWARDS

I am a ucount rewards customer and have been trying to make a flight booking for the past 2 days but have been unsuccessful. The buck is being passed between Ucount and Standard Bank as to who is responsible. Ucount charges a R349 traveller support fee - WHAT IS THIS SUPPORT FEE FOR WHEN ONE HAS TO BOOK ONLINE?? Only on the last call which was recent was I told that they can make the booking for you and I must email my details.Now we all know flights change all the time and this unnecessary delay may be to my detriment cost wise. I am beyond frustrated and angered by all of this,had I known it would be such a hassle, I would have NEVER joined this rewards programmes which in my case has no rewards at all!!