Ucount registration

After waiting for my Check card for three months and logging a complaint on Hello Peter, Standard bank finally responded and I as assisted speedily. It is with great disappointment that once again I have to report no service or assistance from standard bank on hello Peter. I have been trying to register for the Ucount rewards program three separate times already, every time my details have not been updated on MYUpdates. I went into the branch twice, I work from 04:00-18:00 everyday and cannot afford to take yet another day off work to sort this out. The registration fee has been deducted from my account, I am unable to use the Ucount rewards program and no one has bothered to explained to me how to redeem the rewards. I also have requested assistance from my personal banker with regards to my home loan application three weeks on, no feedback. I am getting increasingly frustrated with the level of service received form Standard bank and should this not be sorted out I will be forced to close my account.