UCount programme - no feedback or stock

Using the UCount online mall for the first time and extremely frustrated regarding the service received. Placed an order (that was in stock) on 24 May. Having heard nothing and not being able to track online what was happening with the order, I call the UCount call centre. On the line asked if i made payment as yet which was done on order of the item. Then I was told to wait on hold (forever) while the status of the order was confirmed. I was told it is either out of stock (and looks like the product has been discontinued) or it is in the system. I know have to wait another two days to hear what the outcome is. Extremely irritated and think this is very poor service.