Ucount programme a facade

My husband joined the ucount programme from inception and we were quite excited to received these additional benefits from just banking with standard bank however every month you do not allocate point for our house insurance. We reported this errors when we initialled picked this up and reported in to the ucount call centre and then picked it up again and reported it. Now once again you have not given us point for home insurance. Our home insurance is with std bank since 2010 and we have not changed this however you are not correctly giving us points for this for months. Kindly advise why this is an error each month and why you can not get this right. Now it appears that we are not receiving points for \Give us consent to send you internal marketing material"however at least weekly my husband receives some sms from std bank selling him something. Further we are receiving no points for \""Have an active2 Revolving Credit Plan and/or Medium-Term Loan\"" however we have an active credit card."""