Ucount points

On the 9th Nov 2017 I purchased 2 items from Zando with my ucount points. A fee days later I returned the items as they did not fit. My ucount points were refunded, but then just as they were refunded, the refund was reversed. The value of the icount points are worth over R1000. I spoke to a gentleman named Clifford at Standard bank and he said it would look into it mor me. It has now been 3 weeks and I have not heard back from him and I have not been refunded my points. This is frustrating. I would like to spend those points on Christmas presents!! Swift response to this issue would be hugely appreciated.