DH
Debbie H

1 reviews | Active since Jan 2014

04 Mar 2015, 09:14

Ucount PIN

I updated my cell number last week Monday at the branch, I had to reset my uCount pin to be able to use it. But up to today nothing was done, I've made so many phone calls to customer care and get told its out of their hand they handed it over to the IT department, and at the end of the call i get a ref number. I have a page full of ref numbers but nothing gets done, or they will phone me back. NO calls no response nothing WHY SHOULD I phone all the time and get put through from the one person to another. Im so angry now I wouldnt even recommend someone to use Standard Bank.<br> I was promised my number will pull through by yesterday and nothing yet. Im so sick and tired of Standard Bank im changing my bank, I dont need to struggle like this banking should be easy and not with complications. I have never in my life struggled so much to change a cell number with someone I mean REALLY. This is not how you treat you customers.<br>

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Replies (1)
Standard Bank
Standard Bank's reply05 Mar 2015, 08:26
Official
Hello DebbievHuyssteen,

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards
Complaint Resolution Centre
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