1 reviews | Active since Mar 2012
uCount Pathetic Sales Pitch + Customer Service
<p>14 July 2016 at 12:15pm received call (post exiting a meeting for it) from a lady who didn't introduce herself selling uCount rewards programme. Her pitch was poor, however I advised I am interested in going to a branch to activate uCount; her response once I said I'm banking with FNB and eBucks is also a good programme, was that "Why are you still banking with Standard Bank?" I rep**** I might be planning to migrate, her answer "Please close your account!!" (In a tone which insuniated "we dont need you") And she hung up on me. If this is what Standard Bank has become or people it hires...then I need to move quick! PS: Please send me a recording of the call as social media needs to hear this in the interest of customer service.</p>
Good day Victor
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Complaint Resolution Centre
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Good day Victor
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Victor
Thank you for your posting.
We apologise that you have experienced this incident.
Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
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********** (fax)
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Good day Victor
Thank you for your posting.
We apologise that you have experienced this incident.
Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Victor
As per your discussion with our Ucount department we trust that you are satisfied with the final outcome.
Thank you for your loyalty and support.
Best Regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Victor
As per your discussion with our Ucount department we trust that you are satisfied with the final outcome.
Thank you for your loyalty and support.
Best Regards
Complaint Resolution Centre
***
********** (fax)
**********
