Ucount - no you don't!

<p>Pathetic and poor attitude to customer service. Online Mall order placed on 10 January 2017. NO feedback received. General response only to e-mail enquiry on Monday 16 Jan 2017. I phoned on 18 Jan 2017 to be told that the item has been discontinued (Samsung says NOT). Why lie? Then I am told that it is out of stock,,, Why does it not say so on the online mall and why did they not communicate this to me pro-actively?! I was promised an e-mail at 9am this morning confirming cancellation of the order, details of the complaints procedure and confirmation that I have been refunded. Yes, you guessed it - nothing received as yet. Have now had to place an express order through Takealot to receive item in time for my daughter's birthday on Monday. Goodbye Standard Bank, hello FNB!!!</p>