UCount more effort then what its worth

I have to go in to a branch to collect and activate my UCount card before I can start collecting points. I enquired at a Caltex yesterday and the petrol attendant was kind enough to inform me that unless you do not have a UCount card that is activated against your account, you do not collect the points. The call centre agent did not explain this to me when I joined at the beginning of the month. Also, FNB always delivers their cards to their customers and by a mere phone call, they can activate it. Why do I still need to collect my card at a branch and still wait to have it activated? If Standard Bank can deliver to a physical address, then I was not offered this option by the call centre agent. I cannot remember the name of the agent but I am highly annoyed and I just want to get details of my debit orders before I migrate all my accounts to FNB. I am also awaiting a response from the opinion column of a popular newspaper before I can inform them to publish this and make the public eye aware of what a waste of time Standard Bank is that a customer still needs to consult a branch to do anything.