UCount Marketing points removed

I recently upgraded to tier 4. Then to ensure I stay there I took out additional insurance. Then today I find out my marketing consent has been turned off and I was put back to tier 3. It's kinda counter intuitive that you want to market standard bank products, but then get punished for using the products. Furthermore, I called the call centre and was told that it states in the terms and conditions that this would happen. I've read the T&Cs and nowhere do they say this. This is certainly not TCF compliant and wish my complaint - ********** to be resolved asap and my points for the past month (October 2017) allocated correctly as I am entitled to.