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JP
Juliette P

1 reviews | Active since Apr 2013

18 Dec 2017, 12:10

UCount Mall delivery is a dark mystery

I ordered a product from the Ucount Mall. ayment went through and I received an email saying that it has been sent. The email also claimed that delivery would be within 7 to 10 days. The waybill number is useless - one cannot track this parcel!! Twelve working days have passed and still no parcel! There seems to be no way to find out where it is. I am worried that I will not receive it before Christmas!

0
Replies (5)
Standard Bank
Standard Bank's reply18 Dec 2017, 12:15
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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*** (fax)
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JP
Juliette P's update20 Dec 2017, 05:41
Reviewer Update
Your call centre is impossible to reach. I waited for very long for my call to get answered and eventually gave up. I am still waiting.
Standard Bank
Standard Bank's reply20 Dec 2017, 07:26
Official

Hi Juliette

I will contact you at 09:00 am today.

JP
Juliette P's update23 Dec 2017, 11:54
Reviewer Update
After 3 phone calls and lots of promises, I still do not have my package. Two of the people told me they would get back to me, but never did. The third one peomised the package would be here on Friday, and still noithing. This was going to be my Christmas gift for my daughter, but that seems to be impossible now!! Please Ucount , get your tracking to work properly!!!! very shoddy service and no-one has been able to even tell me WHERE my parcel is. [UCount Rewards tracker # ********** ] Waybill#: UCT ********** Order number: ********** Created from ticket # **********
JP
Juliette P's update27 Dec 2017, 07:24
Reviewer Update
Still no package!! Missed my Christmas gift oportunity! REALLY bad service