Ucount issue not resolved after 1 year

<p>With reference to the same complaint I lodged in August 2014:-</p> <p>I am still on Tier2 after making two investments recommended by Standard Bank last year.</p> <p>I was assured that the issue had been resolved and i am on Tier3 and points received accordingly.</p> <p>I received a notification recently that stated that i was on Tier2 and 'needed 1 more point to get to Tier3'.</p> <p>I sent another request for an explanation more than a week ago and was told that it it being attended to. </p> <p>I am concerned at the bank handles ones account as this leads to in inconvenience and possible *****.</p> <p> </p> <p>Card No: 5 ********** 6 ********** </p> <p> </p>