Ucount - I asked you to cancel my account months ago

Item: Standard Bank
Rating: 1
Author: Kevin N

Dear Ucount.

I requested that you transfer my Ucount rewards and that you cancel my Ucount account in August 2019.

It has taken you months to transfer and in the interim you have charged me for an account that I told you I do not use. Please refund me from August 2019 to date and please ensure that no further debits go off my account. Kindly confirm when done.

Kind regards

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

10 Feb 2020, 03:38

Hello Kevin

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply10 Feb 2020, 03:38

Official