UCOUNT FRUSTRATIONS

This rating is for UCOUNT. I am beyond fed up with the complex tiering rules and lack of transparency of UCOUNT. I have purchased additional products from Standard Bank, I have done my best to keep to the rules (e.g duly update my details once every 3 months) but it is an ongoing battle to retain my tier level. Their latest excuse is that I did not use my snapscan during the past month (note this is during COVID-19 lockdown!!!! ) so I again dropped to the lower tier, which causes me to lose a significant amount of points that I could have accumulated. No matter how good the rewards are, this amount of pain and frustration makes me want to rather go to another bank with a simpler rewards program!