uCount *****/not cancelled/not accessible

My experiences with the bank have deteriorated rapidly over the 10+ years that I have held an account with Standard Bank. They have always been helpful telephonically, which has been a godsend since I was out of the country for four years and still needed periodic access to my account. Unfortunately, since my return to SA, I've realised that they are impossible to reach after work, so cannot change my address or mobile number without taking off of work to reach their branch before closing time (which is extremely poor representation given that their nearest branch has an ABSA and FNB next door which are always open when I arrive at Standard Bank to find that they are the only bank that is closed!).

I have contacted the bank about updating my mobile number and have been rudely told that it is my responsibility and not the bank or branches responsibility, despite that I cannot reach an open branch and I apparently not permitted to send a friend to inform them.

The main issue that I have had (which is a consequence of me not being able to change my phone number at the branch) is that my uCount registration is still valid, but completely inaccessible. I telephonically cancelled my uCount membership right after I left South Africa and was told that it would be terminated, then realised a month ago that THIS WAS NEVER DONE! The bank has been **********ly charging my account for this service which a) I requested to be cancelled, b) was not informed that it was never competently cancelled and c) cannot use because I cannot even log into the uCount system. I sent an email to uCount kindly requesting them to update my mobile number with an explanation of the above and was sent a rude response telling me that I am 100% responsible for my own account matters and that if the service was not successfully cancelled, it is my own negligence.

The fact that I cannot change my details without taking leave at work and that the uCount team flat out refuse to assist is a testament to why everyone around me is telling my to change banks since Standard Bank has made such a dismal impression on me in the last month.