UCount , don't seem like I do...

<p>I have been trying to purchase an item on the UCount online Mall from round 25 October. I sent a complaint email on 28 October regarding my frustration. I received a phone call over the weekend 29th to clarify the problem, but this just infuriated me more.. Since then I have tried several times to purcahse the same item, getting the same error and then this leaves my rewards points pending and I cannot proceed with check out. I have sent screen shots of the problem and what occurs and then it takes a few days for their tech dept to fix and resolve, just for it to happen again. There is a short fall of R69 that I need to pay with one of my cards in order to complete check out, but there is no options to select to pay the shortfall. It says I will receive a OTP which I get on my phone, but then when I enter it it says I have taken too long to enter the OTP and my points then gets taken into the "pending mode"...</p> <p> </p> <p>This is now a bit rediculous time is going by and I need to get the item ordered and sent to me before we leave on holiday. HELP!!!!</p> <p> </p>