UCount Card still not received

On the 26th February I called into the Standard bank call centre requesting the re-issue of my UCount card which I was told can take up to 21 working days for delivery as well as an additional fee for the re-issue of the card.<br> To date I still have not received my card. I had excellent service from the agent as I still logged a compliment via Hello Peter now it saddens me to log a complaint instead. How hard is it to re-issue a card, I am constantly hearing about bad service from Standard bank and have always stood up for you guys, but now i'm starting to see first hand how you guys are letting your service to your clients slip. Can someone please sort out the re-issue of my Ucount card!!