LS
Lynne S
1 reviews | Active since Mar 2020
19 Nov 2018, 12:12
Ucount card declining despite funds
I tried to pay for R500 fuel this morning with my Ucount card however it kept declining despite that I do have enough funds on my card. Error code 05. Please advise why this is happening? The owner of the petrol station's card worked fine so why is mine not working?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
19 Nov 2018, 14:43 Dear Lynne
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply19 Nov 2018, 14:43
Official
Dear Lynne
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
LS
Lynne S's updateReviewer Update
20 Nov 2018, 09:33Hello Complaint Resolution Centre,
Why has nobody contacted us yet?
The card is returning with a Do Not Honour error.
LS
Lynne S's update20 Nov 2018, 09:33
Reviewer Update
Hello Complaint Resolution Centre,
Why has nobody contacted us yet?
The card is returning with a Do Not Honour error.
Standard Bank's replyOfficial
26 Nov 2018, 11:32Dear Lynne Steenfeldt
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been addressed with your husband.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been addressed with your husband.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply26 Nov 2018, 11:32
Official
Dear Lynne Steenfeldt
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been addressed with your husband.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been addressed with your husband.
Kind regards
Clint Petersen
Complaint Resolution Centre
***