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Palesa M
1 reviews | Active since Nov 2009
28 Mar 2024, 13:37
UCount Card
I have misplace / lost my card and went to Hatfield branch for a replacement. The consultant I spoke to on the phone (Nathan) was ***********. Firstly instead of assisting me with my query he chose to deal with debit order details. He then cancelled my card and then only afterwards advised of a charge for a replacement card. I then requested that he reinstates my card and he refused. I will not pay for something that I was not advised of prior to his actions of cancelling my card. This *********** service is one of the reasons I cancelled my cheque account with Standard Bank
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Replies (5)0
Replies (5)
Standard Bank's replyOfficial
28 Mar 2024, 13:40Hi Palesa
Thank you for bringing this matter to our attention. We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Thank you for bringing this matter to our attention. We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Our team will be in touch with an update shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Mar 2024, 13:40
Official
Hi Palesa
Thank you for bringing this matter to our attention. We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Thank you for bringing this matter to our attention. We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Our team will be in touch with an update shortly.
Kindest regards,
Standard Bank Hello Peter Team
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Palesa M's updateReviewer Update
02 Apr 2024, 11:54Hi. I am still waiting for a call back
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Palesa M's update02 Apr 2024, 11:54
Reviewer Update
Hi. I am still waiting for a call back
Standard Bank's replyOfficial
02 Apr 2024, 12:28Good day Palesa
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
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The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Apr 2024, 12:28
Official
Good day Palesa
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Palesa M's updateReviewer Update
05 Apr 2024, 09:29I am still waiting for this issue to be resolved. Standard Bank and UCount you are very ***********
PM
Palesa M's update05 Apr 2024, 09:29
Reviewer Update
I am still waiting for this issue to be resolved. Standard Bank and UCount you are very ***********
Standard Bank's replyOfficial
05 Apr 2024, 09:57Hi Palesa
We do apologies for the delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
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We do apologies for the delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Apr 2024, 09:57
Official
Hi Palesa
We do apologies for the delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We do apologies for the delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***