PM
Palesa M
1 reviews | Active since Nov 2009
08 Apr 2024, 14:16
Ucount card
On the 28th March 2024 I posted this complaint and to this day it has not been resolved. This confirms the incompetence of Standard Bank
I have misplace / lost my card and went to Hatfield branch for a replacement. The consultant I spoke to on the phone (Nathan) was ***********. Firstly instead of assisting me with my query he chose to deal with debit order details. He then cancelled my card and then only afterwards advised of a charge for a replacement card. I then requested that he reinstates my card and he refused. I will not pay for something that I was not advised of prior to his actions of cancelling my card.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Apr 2024, 14:23Good day Palesa
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Apr 2024, 14:23
Official
Good day Palesa
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
PM
Palesa M's updateReviewer Update
12 Apr 2024, 12:41Still waiting for a solution on this complaint form the 28th March 2024
PM
Palesa M's update12 Apr 2024, 12:41
Reviewer Update
Still waiting for a solution on this complaint form the 28th March 2024
Standard Bank's replyOfficial
12 Apr 2024, 13:09Good day Palesa
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Apr 2024, 13:09
Official
Good day Palesa
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***