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caterproz C

1 reviews | Active since Apr 2017

11 Jul 2017, 13:54

Ucount Call centre not delivering on promises

<p>I have been trying since the start of June to activate my ucount rewards card, and to register it. Firstly, the online registration didn't work, so I had to call the agents. After being passed from one agent to another, two times I had the response that they do not pick me up on the system and someone will call me back within 48 hours. Both times this didn't happen, the last person who promised this was an agent named Warren. I am very disappointed with this department of Standard Bank and will not recommend it to anyone. I am at this time still waiting for feedback.</p>

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Replies (1)
Standard Bank
Standard Bank's reply11 Jul 2017, 14:34
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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