MS
Mohamed S
1 reviews | Active since Apr 2012
27 Mar 2025, 10:27
UCount and Bank have conflicting statements
Had a recent ***** incident on my credit card, Standard bank ***** and Digital department advised that I should not use my credit card for online purchases and rather use a Virtual Card to be safe. UCount however encourages to use your credit card to earn points etc. How does the same bank have conflicting statements? Contacted Ucount and the consultant there couldn't seem to understand my issue and spoke in circles about past transactions. If the same bank does not encourage me to use my credit card because of your security flaws how do you expect me to benefit from Ucount ?
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Standard Bank's replyOfficial
27 Mar 2025, 10:37Dear Mohamed,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply27 Mar 2025, 10:37
Official
Dear Mohamed,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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