Ucount

Terrible service received from standard bank. They forfeited my Ucount points and de-registered me without calling me or sending an email. Apparently they sent me communication via SMS to pay R25 and I didn't respond to it so they de-registered my account. With the current ***** situation going on, how can they use SMS as a means of communication?! I don't even remember receiving an SMS about paying R25 and even if it had come through how would one know if it's legit or *****. I'd obviously expect communication via email or phone call or via the app. When it comes to wanting you to open an account or take out a credit card they'll persistently call and irritate you, but for a simple thing like this they can't do so. If my account was de-registered why didn't they send am email to say that my account is de-registered and my points are forfeited. I've tried using my points for a while and the card kept declining saying something about the pin and I couldn't figure out why as I've entered the correct pin. I've accumulated points over few months to use it for something specific but there was always an issue with the card when I tried to pay. I eventually went in to the branch to speak to someone as I noticed my ucount points are no longer showing on my app. The lady herself didn't know what to do. I gave up and walked out. Today I called Ucount department as I was unable to login to my profile on the laptop and they mentioned that I have been de-registered.

I am so fed up of Standard bank. I even reported an unauthorized debit order that comes off my account and they did nothing to assist. So many years of banking with them and this is the service you get.