UCount a disgrace

I placed an order for a bicycle on the 4th of July for my daughter's 4th birthday on the 19th of July. After no feedback and getting worried with just 3 days to go before her birthday, I tracked the delivery status on the UCount website. It stated that the bicycle was picked on the 9th (5 days later), dispatched on the 10th and even gave a waybill number.<br> <br> I phoned the customer line (16th July, 12 days after placing the order and 6 days after dispatch), and after enquiring and phoning me back I was told that it would take another 10 days. This meant the expected delivery date would be 22 days after the order was placed, and obviously not in time for my daughter's birthday?<br> <br> I will not utilise this unreliable sub-standard programme again and will do all future purchases on my Discovery Credit Card where I am assured of a reliable and professional Vitality system.