UCount

I've been a member of uCount since July 2015, and I check my point allocation regularly. I've noted that some transactions never gathered rewards, and I hence sent an email to enquire about this, in December 2015. <br> <br> I do appreciate the regular feedback I get from Nathier...but even so, it's been 2 months, and the matter is still being investigated. How long does it take to go through my records, and allocate my points? Surely it can't take 2 months. I even sent in copies of my bank statement to show transactions done (which need to have rewards allocated). <br> <br> I've started really doubting if this rewards programme is worth it. What's the use of having it, if rewards won't be allocated?