UCOUN AWARDS POINT

The U-Counts Department just revoke my points and claiming to have send an e-mail. During my various discussions with Keenan Nune we did establish that the e-mail account on their system did not reach my mail server after sending a test mail to 2 different e-mails addresses. I did request a detail route with MAC addressess from the send server to my local PC as they claim I did recieve and read the mail, yet they also confirmed with the Test that I did not get the test and added an additional mail address for me.

I recieved a call from Standard Bank stating they will not refund my points as they feel they did enough investigations and prooved that I recieved the mail on my PC in my house and read the mail. They send a simple excel sheet with yes to all questions YET NO PROOF of any sorts - no Screen Shots, No MAC Addresses, No IP Addresses, No Routing of mail etc.

I need this resolved with proof that I did open the mail in my house on my computer

Regards GAJ Mostert ***