U skilled consultants and bad management

So here we go again guys. I wanted to close my credit card, I phone in and get a settlement figure. I paid the amou t and was told to phone back the next day to close the account. So I phoned the next day and was advised that the previous consultant gave the wrong figures and I had to pay more money to close the account so I did. A manager don't know who it was phoned me back and said calls will be pulled and listened too about the amount that was given he will get back too me on Monday. Well Monday came and gond and no call what so ever. I just phoned the credit card department back to find out my account is still not closed and no notes made to close it. What F**king service is that. I know how it works, it's a PI claim against the first consultant and I want my mi ey back for the Second time I had too pay. Not my fault if staff is not trained properly. And well done on the management team for not getting back too me Stelle job there guys. Sort yours hit out, I want some e to phone me and no not a Consultant as I don't want to scream at them. Maybe if you can someone that can actually help with the situation at hand. All your calls are recorded so no excuses there. Phone me back and get your **** together.