u dont count rewards

I ordered a new u count reward card from Standard Bank more than a week ago, that should have be delivered via courier. Naturally for this luxury one has to pay for which I did. More than a week passed and no card was delivered, upon my inquiring about the delivery I was advised to go to a branch to get a new card there. What madness, to give your client an option to have something courier and go through the time to order it online pay for it just to hear that the client must go to a branch. The operator at first could not even say and or track where the card may be. So much for security measures. Later throughout the discussion he could seem to find some sort of delivery notice for four weeks later I wonder which of the two versions is now to be believed. And for comic relieve they trough in marketing questions!! As if this is the time and place to do marketing when dealing with a complaint. . Rotten service and in very bad taste to say the least.