1 reviews | Active since Feb 2011
U DON'T COUNT - Don't waste your R20 a month
I planned and decided to increase my rewards level from Tier 2 to Tier 4 so I can get some real rewards. I took out a R25000 fixed deposit on the 30th June, which was therefore supposed to put me on Tier 3 from 1st August. I then also bought Forex in July, which would put me on Tier 4 from 1st Sept. Well the fixed deposit was opened on 30th June but they only took the funds out of my account in July so I lost about R600 which I would have been able to get on Tier3 and I had to wait until 1st Sept. 1st Sept, arrives and I am only on Tier 3 ??? I call Ucount and get told, it may take another month or 2 or 3 as they are monitoring things!!!
So I have read the rules, terms and conditions, made sure I have R25000.00 in a fixed deposit, I meet all of the other criteria and then get told - We are monitoring things. Tell me to F... off that would be rude and unacceptable but I would know exactly where I stand and what your intentions are. This attempt to hide behind T&C's is insulting and even the village idiot can see through this.
What a bunch of lying ********* *******....................morality and integrity is has been replaced with incompetence and theft.
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Clint Chetty
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
