U Don't Count

So Monday as usual my brother goes to the Regular Garage to Fill up his 3 Bakkies for work +/- R3000 every week. They swipe his card and it says Format Error!! He gives his Credit Card and this too declines giving the same Error. Well as he stands there astound as he knows what is going on in his bank account, Feeling Totally Embarrased the manager allows him to drive off to get some cash as he is a Regular client. He goes to an Atm draws the money and Waala the card works!! So now he looses his ' U Count points because he didn't swipe to pay...but this is Clearly a Standard Bank fault. As the Manager said this isn't the first time Standard bank clients are let down. To my surprise the machines are actually linked directly to Standard Bank. My brother is such a Big client of Standard Bank, surely made him think again.