U definitely dont Count Rewards

Standard Bank phoned me and regailed me with wonderful tales of UCount Rewards. I signed on because this sounded great! More than two months (and two subscription fees taken from my account) has passed, and still nothing! I queried this, and they told me they have a different cellphone number on my account (I have had my number for 15 years), and I have to go into a branch to change the number. After two trips the bank, waiting in line for an hour and 45 mintues respectively, I have changed my number but still nothing! For more than two months, I have driven out of my way (because there are 5 filling stations closer to my home and office than a Caltex), to fill my car at a Caltex, I have swiped my card so much that I had to order a new one (which is an additional R125), because my card broke, and still I have no UCount Rewards! This rewards program has not only cost me money, but something more important, TIME! Come on Standard Bank, how difficult can it be???