U counts is the reason for closing my prestige account

Good day. I have been with Standard bank for years now. I have had ucount reward for a long time too. I had over 6000 point when i was told my account was nkt paid and closed down. After that i phoned and asked please just take the debit oder as i dont have a problem with paying as i am using the service i was then told my email adres was not updated. After a while they have seen rhey did not toke my debit order of R300 for three years. And that my emai adres was indeed updated. I have just upgraded my standard bank account to a prestige account but will be closing my account with standard bank just for this reason.