U COUNT USELESS SERVICES ASSISTANCE

I have never meant a more *********** department. I placed an online order on u-count mall for my daughters birthday, whilst it was delivered in 5days the sent the wrong item. Can you believe it. I logged a call the next day to advise them. They informed me that they would pick and drop with 5 days. they picked up the wrong item but did not drop the correct one as promised. I have been phoning the entire week with the same excuse, they waiting on the delivery department to let them know, in the next building. How long does this take? Don't you have any standards? Turn around time? The item still not delivered and no one sole can tell me when it will be sorted, as if I made this error. Surely this F*** up should have been prioritized. They have no customer support, no initiative to go an extra mile to ensure you are a happy customer or to resolve the issue. You hold on days on end for over 30 minutes only for them to tell the same bull they told you day before. Now my baby's birthday is on Wednesday and its very likely that this will not be delivered. I am so disappointed that I even bank here. Really considering moving to another bank

on the same note am also awaiting a Home - loan claim on my geyser thermostats that has not been attended to for over weak. Also awaiting on someone to back to them. "The manufacturer". Same story

It appears this is the culture standard bank has adopted across the board.

Very disappointing