U Count Tiering Problems

I have been trying without success to move up a tier with your U-Count rewards system. I only need 1 point to move to the new tier - which I qualify for - because I receive my statements via email. <br> <br> Yet, even as I have chosen this option for the past months, it does not get added to my tier points and I am stuck at the same tier level.<br> <br> I have also called your call centre who also couldn't assist me.<br> <br> This is exactly why I choose to have a separate account with FNB as their eBucks is TONS better!<br> <br> UY count ref number from your pathetic call centre /***