U-Count Security questions/incorrect data on file

<p>I called Standard Bank's Ucount as per normal on a regular basis to do a transfer points for me. As per usual I get asked security questions. One of the question asked on all occasion is my e-mail address, but this time round the consultant insisted that the email address I gave her was not on her computer system. I changed my email address in 2006 and the consultant expected me to recall the previous email address as the old address is listed on her computer system and not the current one in use. I have been receiving my bank statement via the e-mail address I gave her to date. I am told to go to a branch and update my info to this "new address" while it is already in place since 2006. What a waste of time to stand in queues. To date I have received no satisfactory response.</p>