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Neven N
1 reviews | Active since Jun 2012
02 Mar 2021, 20:18
U count robbing me for my points
Good day
I am highly ****ed of with Ucount, Last week I called and spoke to a U count customer care and was querying my ucount tiers the lady on the phone said she updated my markting Comms which was 150 points I also have a bond with Standard bank now which is another 50 points, the lady said it will take 2 days to update up until now it is not updated why is this I have lost out on so much of points over this months and not once did I ever stop the marketing and comms. You guys are robbing me. I want all my points calculated according to Tier 3 for last month. My id number is *** Cell number *** Thank you
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Standard Bank's replyOfficial
03 Mar 2021, 02:09Hello Neven
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply03 Mar 2021, 02:09
Official
Hello Neven
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********