U-Count Rewards or NO REWARDS

Standard Bank U- Count Rewards - Please be wary of joining as they take your subscription with a smile and yet fail to re-reimburse you as per points accumulated. my personal stressed fill and horrid experience has reference. Call center agent confirmed that all outstanding points since i joined in 2014 is available (Which today 02-05-2019 proved to be a lie) and will be awarded to me upon confirmation of a standard bank account that was not in good standing. Internally standard bank communication structure is a joke as my so called account not in good standing that prevented the awarding of points was a direct result of standard bank internal failure. which was pointed out time and time again. Because of standard banks internal communication failure, the customer is being penalized. logged a complaint and now finally told that i will not be reimbursed as per previous confirmation from a U-Count representative. I pointed out that this may in contravention of the NCA and/or the CPA but was told Standard bank terms and conditions reflect that if ones account is in bad standing then U-Count rewards will not be issued (today 02-05-2019), so here again you subscription cost is good for them but you getting the rewards associated is non existent. Please be extremely cautious as these so called terms and conditions are not made known to you when you are signing up for these reward programs. i am still amazed that the NCA is superseded by a companies internal policy. Shocked and wish to warn others to please not make the same mistake i have.