U Count Rewards Card Non Delivery

i app**** for a U Counts Reward card about 18 Months ago, but I never received my card. The R20.00 fee was being deducted monthly. On the 7th January 2015 i went into the Woodmead branch. A consultant assisted me and phone the U Count department. I was informed that my card would be delivered to me via courier in 10 working days. On the 26th January 2015 I again telephoned the U Counts department and was told that my card was only dispatched on the 20th January and once again was told that it would take 10 working days to receive my card. I am really disgusted with the treatment I have received from U Counts rewards.