1 reviews | Active since Jun 2012
U count rewards a *******
<p>Firstly let me explain my frustration last month I was on a Tier 3 I spent over R7000 on my standard bank mastercard and R10 000 on my debit card, but I only got back R130 for the month,. Then I call in to u count department they tell me I dropped to a Tier 2 this is pathetic. From the beginning of the year until now only R780.I spend a lot of money just to get points and then your'll go dropping me and not even giving me the correct points at Makro I was suppose to get back 20% but I get back **** points. I want your 'll to go and re look at my points if they where worked out properly. If you cannot do anything I will be closing my savings account,cheque and credit card and move over to FNB were I will be getting alot more back on ebucks unlike standard bank have to pay a fee for Ucount.I do not want to be dropping to Tier 2 when I am on a Tier 3. I want my points to be re looked and re worked out asap as I need to use it. Please get the manager to call me and not a consultant that does not know how to explain things. I am looking forward to your reply and should it not be according to my liking I will be moving to another Bank</p>
Good day Neven
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
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Complaint Resolution Centre
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Good day Neven
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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*** (fax)
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Good day Neven
Thank you for your posting.
We apologise that you have experienced this incident.
Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
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*** (fax)
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Good day Neven
Thank you for your posting.
We apologise that you have experienced this incident.
Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
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Good day Neven
As per your discussion with our UCount department we trust that you are satisfied with the final outcome.
Thank you for your loyalty and support.
Best Regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Neven
As per your discussion with our UCount department we trust that you are satisfied with the final outcome.
Thank you for your loyalty and support.
Best Regards
Complaint Resolution Centre
***
*** (fax)
***
