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Neven N

1 reviews | Active since Jun 2012

05 Dec 2016, 15:13

U count rewards a *******

<p>Firstly let me explain my frustration last month I was on a Tier 3 I spent over R7000 on my standard bank mastercard and R10 000 on my debit card, but I only got back R130 for the month,. Then I call in to u count department they tell me I dropped to a Tier 2 this is pathetic. From the beginning of the year until now only R780.I spend a lot of money just to get points and then your'll go dropping me and not even giving me the correct points at Makro I was suppose to get back 20% but I get back **** points. I want your 'll to go and re look at my points if they where worked out properly. If you cannot do anything I will be closing my savings account,cheque and credit card and move over to FNB were I will be getting alot more back on ebucks unlike standard bank have to pay a fee for Ucount.I do not want to be dropping to Tier 2 when I am on a Tier 3. I want my points to be re looked and re worked out asap as I need to use it. Please get the manager to call me and not a consultant that does not know how to explain things. I am looking forward to your reply and should it not be according to my liking I will be moving to another Bank</p>

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Replies (3)
Standard Bank
Standard Bank's reply06 Dec 2016, 09:32
Official

Good day Neven

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Dec 2016, 15:44
Official

Good day Neven

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply15 Dec 2016, 11:56
Official

Good day Neven

As per your discussion with our UCount department we trust that you are satisfied with the final outcome.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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