DR
Deon R
1 reviews | Active since Jan 2018
15 Nov 2018, 12:07
U Count rewards
Dear all. How disappointing is your U count rewards for business. Why have you initiate something you cannot handle. For months I am trying to get the U count for business but with no luck. Your staff must rely " take a break and take in fresh air" when they deal with your customers. Yes I am your customer, one of thousands that make your bank rich. Do you have the guts to sort me out with this problem. Kindest regards. Deon
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Replies (3)
Standard Bank's replyOfficial
15 Nov 2018, 15:50Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply15 Nov 2018, 15:50
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
DR
Deon R's updateReviewer Update
15 Nov 2018, 15:55Dear all
I was expecting a weak answer like this.
I will take you up on the time line you might take to "providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindest regards. Deon
DR
Deon R's update15 Nov 2018, 15:55
Reviewer Update
Dear all
I was expecting a weak answer like this.
I will take you up on the time line you might take to "providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindest regards. Deon
Standard Bank's replyOfficial
28 Nov 2018, 13:57Dear Deon Roets
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply28 Nov 2018, 13:57
Official
Dear Deon Roets
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***