U Count Rewards

I was offered a U Count Rewards Card in March, which I gladly signed up for as I thought it would benefit me due to the amount of purchases I make with my Cheque & Credit Card. Up to date I have still received no points... Even though I go out of my way to shop at U Reward Partners. My Private Banker can not sort it out for me as the U Count Rewards Department will not communicate with her. I have also spoken to your Call Center, and feel it is unacceptable that I need to wait for your IT Department to respond. Please refund me with the monthly fee I have been paying, or back-track the purchases I have made and refund me with the points that is owed to me. As someone that has a Home Loan with Standard Bank, Money Market Accounts, Business Accounts, and Personal Accounts, I feel infuriated that such a small glitch can not be sorted out. I guess it's time to move my Profile to another Bank.