1 reviews | Active since Apr 2018
U COUNT REWARDS - 0 POINTS COLLECTED TO DATE SINCE JUNE 2018?????
I would to like to express my disappointment with Standard Bank U Count rewards. I joined the UCount rewards on the 23rd of June 2018 after their sales call center consultants called me and convinced me to join the UCount rewards. I did join and collected my card from Randburg branch on or about 23 June 2018. Today i went to check for my balance on my profile only to be shown that i have 0 points. This is ridiculous as i have been swiping my card and the participating stores since the 23rd of June 2018. Please explain to me how does your system work? If i do not receive a response in the next 48 hours i am going to have to cancel the UCount rewards and move my account to another bank.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear RUVIMBO BORERWE
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear RUVIMBO BORERWE
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***