U Count Reward Department Useless

<p>My husband signed up for U Count rewards about 3 years ago. He never received his card even after numerous requests. He passed away in January 2016. I have been trying ever since to transfer his rewards to my son's account, because I don't have a Standard Bank account. I used to share my husband's account. My son had to register a couple of times because his registration was either never completed or whatever excuse they could use. Eventually the registration was done but the registration fee was never deducted from his account. Now out of the blue they decided to deduct the money, but there were insufficient funds in the account. So the debit order was returned unpaid but the unpaid fee was debited. So now the whole process would have to be repeated again from the start. I think it is absolutely unacceptable. </p>