GN
Gary N

1 reviews | Active since Jul 2015

30 Nov 2016, 15:08

U count nothing

<p>Joined the I count and found that the month that we spent R60,000 they can't find the points. </p> <p>Not only can they not find them they don't know now to reply to the customer who has been banking with them for 35years!!!@</p> <p>You can't go to a Standard Bank branch to sort this out , and only talk to them over the phone.</p> <p>Guess what they can't sort it out!!@@</p> <p>We are on the 10th working day but no reply.</p> <p>Best thing is don't bank with Standard Bank.</p> <p>I'm.looking at changing my bank, enough is enough!</p>

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Replies (4)
Standard Bank
Standard Bank's reply01 Dec 2016, 08:53
Official
Good day Gary Thank you for your posting. Please note that further details have been requested from you via email in order for us to address your concerns. We await your response. Best regards Complaint Resolution Centre *** *** (fax) ***

Best regards,

Standard Bank
Standard Bank's reply05 Dec 2016, 09:24
Official

Good day Gary

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

Standard Bank
Standard Bank's reply06 Dec 2016, 13:27
Official

Good day Gary

As per your discussion with our U Count department we trust that you are satisfied with the final outcome.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

GN
Gary N's update06 Dec 2016, 14:02
Reviewer Update

Many thanks for sorting out this issue but you need to sort outwhy these things happen.

Regards

Norts