u count

i received my u count reward notification to used by 9 Jan, it was the day or two before, so i converted it into a dischem voucher as not to lose it, i did not get any voucher numbers, i then went into standard bank menlyn and was given a number to call. i did this and was told he would get back to me that afternoon, he did not. i called and then was told it takes a few days, i am still waiting, how long will this take now, why can they just not give me the voucher numbers