U-COUNT CARDS CAN'T BE USED

Item: Standard Bank
Rating: 1
Author: Ansa O

Good day, lately it seems like Standard Bank is not focussed on service delivery. The KFC in Delmas were upgraded with new card machines since the previous ones never worked. This upgrade happened a month ago if not longer. Now suddenly you can't use your U-Count card with these machines, and I was told that Standard Bank didn't update that function and unless your U-Count card can tap, you can't use it, if it needs to swipe.

So I'm a little confused, U-count is a Standard Bank product, but the machines can't deal with it.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

04 Mar 2023, 08:18

Dear Ansa

Thank you for alerting us to this. We have escalated the matter to the Ucount team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team ***

Standard Bank's reply04 Mar 2023, 08:18

Official

Standard Bank's replyOfficial

15 Mar 2023, 07:29

Dear Ansa

Thank you for alerting us to this.

We would like to make sure your matter is resolved as a priority.

We have reached out to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's reply15 Mar 2023, 07:29

Official