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HJ
HB J

1 reviews | Active since Aug 2010

21 Sept 2017, 19:24

U Count awards refuse to respond to my email

I sent an email to U count awards with a simple question and they responded that they tried to call me and they could not get hold of me. When I asked them to just respond to my email, the once again responded that they tried to contact me but cannot get hold of me. I once again responded that I have not received any phone calls from them and they should simply just respond to my question, they responded AGAIN that they tried to call me but could not get hold of me and that I should call the call center. This is either a staff member that is claiming high productivity and doing no work or Standard Bank is trying to stop people from sending email queries and force them to call the call center. Maybe they just do not want to put answers in writing? All very negligent and of course against the Consumer Protection Act.

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Replies (3)
Standard Bank
Standard Bank's reply21 Sept 2017, 23:56
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or ID numbers as well as your contact number and date the email was sent, in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

HJ
HB J's update22 Sept 2017, 05:26
Reviewer Update
All the details that you are requesting is captured in my review, surely you do not expect me to put my personal details on social media?
HJ
HB J's update26 Sept 2017, 20:13
Reviewer Update
This is the response I received: Good day Hannelie Thank you for email. We are unable to tell if your points for whichever purchase have been allocated, however you can always login to the ucount website and check the balances. Please note that the cycle for the collected points from 16th of the previous month to the 15th of the current month, however points are only allocated every month end. Regards, Nkululeko Sithole Complaint Consultant Johannesburg Retail and Business Banking SA So, we are supposedly receiving rewards for every transaction but they cannot tell you if you did receive a reward to a specific transaction?