U Count

Item: Standard Bank
Rating: 1
Author: Imelda E

I have been trying unsuccessfully to login into my ucount rewards account on line I have tried calling the call centre two days in a row and have been kept waiting for a consultant on each occasion for over half an hour I have emailed three times still no response

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

10 Nov 2017, 23:13

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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*** (fax)
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Best regards,

Standard Bank's reply10 Nov 2017, 23:13

Official

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
***
*** (fax)
***

Best regards,

Imelda E's updateReviewer Update

11 Nov 2017, 18:16

I have solved the problem thank you it seems that your web site does not support Mozilla Firefox one must login with explorer that should be posted on the site to avoid wasting time

Imelda E's update11 Nov 2017, 18:16

Reviewer Update

I have solved the problem thank you it seems that your web site does not support Mozilla Firefox one must login with explorer that should be posted on the site to avoid wasting time

Standard Bank's replyOfficial

14 Nov 2017, 13:12

Dear Imelda

Thank you once again for your posting.

I refer to our email correspondence with each and your comment that you put on the site after the review was logged and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,

Standard Bank's reply14 Nov 2017, 13:12

Official

Dear Imelda

Thank you once again for your posting.

I refer to our email correspondence with each and your comment that you put on the site after the review was logged and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,