u count

on the 13th September 2014 I have joined Standard bank ucount. From the time I joined I had problems. my card was only delivered in December 2014. when I logon into my account I was not given any points from the time I have joined. I emailed them and they tell me, my account is a secondary card and I wouldn't get any points. this account is on my own name and is not on a secondary card or account. I was told the matter has been escalated this was on the 20th January 2015. Since then this matter is still been sorted out. I have all the emails and reference numbers for this query. On 26th February 2015 I sent them a email for this matter to be sorted before the 27th February 2015 and if not I am going to put it on the hello peter website. 2nd March 2015 nothing has been sorted so I have decided to put it on the website. I have been paying the R20 fee every month for a service and I am getting back anything in return. On numerous occasions I asked for the account to be cancelled, I given a lot of time in this matter and need it to be resolved as soon as possible.