Typically *********** Standard Bank

Kindly note that my wife, Mrs MM Morolong, was refunded 29 November 2022 for the instalment on the Revolving Credit account that I had settled. Yet in typical Standard Bank fashion, the refund has not been cleared. This is over and above the fact that I had to complain to Standard Bank and the Ombudsman for my wife's Revolving Credit account to be closed. Thus, I hereby place on record my utter displeasure regarding the gross incompetence and abhorrent customer service displayed by Standard Bank. Do I have to write to Standard Bank complaints, Hellopeter, and the Ombudsman for us to get assistance from Standard Bank? Moreover, the treatment my wife and I have received from Standard Bank has reassured us that leaving Standard Bank was long overdue.